Returns & Exchanges

Returns and Exchange Policy

Introduction

At EasyContracts.net, we strive to provide high-quality, accurate legal document generation services. Our platform enables you to customize documents to your specific needs by entering information that is pertinent to your situation. Given the nature of our services and the customization of each document, our Returns and Exchange Policy is designed to address concerns related to document accuracy and system functionality.

 

No Refunds for User Errors

• User Responsibility: When creating a document on EasyContracts.net, you are prompted to verify all entered information before making a payment. It is your responsibility to ensure that all the details you provide are accurate and complete.
• No Refunds/Returns/Exchanges: Due to the customized nature of the legal documents generated by our service, we do not offer refunds, returns, or exchanges in cases where the incorrect information is entered by the user. Please review your entries carefully before finalizing your document.

 

System Malfunctions

• Defective Documents: In the rare event that a document is defective due to a malfunction of our system, EasyContracts.net commits to rectifying the issue.
• Error Reporting: To address a defective document, you must log the error with our support team, providing detailed information about the malfunction experienced.
• Resolution Process: Upon receiving a report of a system malfunction, our team will investigate the issue promptly. If we determine that the defect was due to a system error, we will correct the document and send you an updated version via email at no additional cost.

 

How to Report an Issue

• To report a system malfunction or a defective document, please follow these steps:
  1. Contact our support team via the “Report an Issue” form on our website.
  2. Provide a detailed description of the issue, including the steps that led to the problem, and any error messages you received.
  3. Attach screenshots or other relevant documentation to help us diagnose the problem more effectively.

 

Limitation of Liability

• EasyContracts.net is not responsible for any loss or damages arising from the incorrect input of information by the user or the use of the generated documents. It is the user’s responsibility to ensure the legal adequacy of the documents for their intended use.

 

Amendments to the Returns and Exchange Policy

• EasyContracts.net reserves the right to amend this policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

 

Contact Information

• For any questions or concerns regarding this policy or our services, please contact our customer support team through the contact information provided on our website.